Watching the documentary on the Enron Scandal prompted me to reflect on the significant role that leaders plays in setting the tone for the way business is conducted in a given environment. Just as the documentary’s title suggests, Kenneth Lay, Jeffery Skilling, Andy Fastow and whole cast of characters were indeed very smart. One would need to have equal amounts of intelligence and malice to execute a plan that ultimately resulted in convincingly bilking investors and employees out of millions of dollars. Enron even had Wall Street fooled. Enron’s leaders did an excellent job of convincing outsiders that the company was financially healthy, viable and participating in ethical business practices. In the end, nothing about Enron’s practices was ethical at all. I left class that night with much to consider and ponder as a manager. As a manager, one of my goals is to lead by example. For me this means that I to model the behaviors that I want to see from my staff because I cannot expect them to conduct themselves with a high level of professionalism if I don’t do so myself. This is why, the Enron story really struck a nerve with me. My take away from the video was this: as a leader I must be mindful of the huge impact that I have on the organizational culture.
Until this class, I had not really thought about the huge role that a leader plays in defining an organizations culture. From this experience, I reflected on my own leadership style. More importantly, it also made me think about the influence that I have in shaping the behavior and values of individuals in my department. One of the things that we have learned this semester is that organization culture is often dictated by what a leader pay attention to, measures, and controls on a regular basis. At Enron the focus seemed to have been stock price, profits using mark-to-market accounting, and maintaining a solid credit rating. All of their actions centered on these things. Enron was so fixated on its stock price that it posted visible reminders throughout the building so that employees would never forget was was important. This idea resonated with me because it reinforced the idea that the things that are important to me as a manager should be those things that benefit the organization and should not be achieved or sustained with unethical behaviors. I can see where the challenges arises with business that are driven by profits and keeping investors happy. The pressure often leads to unethical business practices and an unhealthy work place. Employees get caught in a vicious cycle where one lie leads to another and then another until the house of cards comes tumbling down. Unfortunately, once Enron imploded, thousands of people’s lives had been destroyed, businesses were dismantled, and the American public’s faith in corporate America was shattered. I’m extremely glad that I don’t work in an environment driven by dollars and cents.
When I think of Enron’s leaders the words greedy, proud, arrogant, and unethical come to mind. Enron’s senior leadership demonstrated these characteristics on multiple instances throughout the documentary. One of those situations that stood out for me was when Enron used its influence to shut down electric power in California for financial gains while disrupting the lives of Californians. The thing that struck me the most about the senior leadership is that the feeling of guild did not exist. I was struck by how cool, calm, and collected Jeff Skilling seemed during the hearings. He didn’t seem to break a sweat during the questioning. Very scary!
In all, at the conclusion of the documentary, I thought about something that my grandmother’s use to say to me all the time: “what’s done in the dark will soon come to the light”.



With the insight that you have been considering after watch the video, do you know what you measure and encourage as a leader? I have no doubt that you clear state expectations, objectives, and your department’s mission. I am an also sure that you present your ideas with sincerity and conviction.
When I first managed people, I become aware of how my actions influenced the staff after the fact. Through observing their behaviors, I saw how they picked up on my little actions and interpreted them as acceptable behaviors. For example, there was a particular person that our department interacted with for a certain resource. During one of my staff meetings, I made a sarcastic remark about this individual and what a pain he was about sharing the resource. Weeks later, one of my staff members echoed my comment when she was explaining how she needed to contact this person about using the resource. I realized that I had defined our team’s attitude towards this person. How ironic. I spent so much time and effort talking about goals, challenges, and potential accomplishments with my direct reports, that I was sure those were the messages they were following. But it was one of my faults that they quickly learned to mirror!
Now I know just how influential a leader can be through the subtleties of behaviors, as well as the espoused values.
By: Steve Tyler (@rstyler12) on December 7, 2011
at 9:19 pm
Great question. Thanks for turning it back on me and forcing me to reflect on what I measure and encourage as a leader. I think I have a pretty clear idea what I measure and encourage as a leader. So I will take a stab at answering your question. For instance, I think I do a pretty good job of motivating my team to achieve outstanding results on behalf of the institution. It took me a few years but I’ve learned how to get things done through other people to accomplish goals. In addition, it’s important to me that my staff feel empowered to make decisions about the work that they do daily. As a manager, I strongly believe that people learn best from being able to try new things and learn from their positive and negative experiences so I definitely encourage this within reason. I don’t allow them to set themselves up for failure. In addition, I also (with the organization’s support) encourage my staff to execute development plans so that they can grow professionally. This not only improves their ability to do their job but it also demonstrates the organization’s commitment to investing in their future. When they do well, it makes me look good and ultimately results in the organization looking good as well. Lastly, I think I do a good job of communicating a clear vision for the my staff in regards to the big picture of health sciences libraries, health sciences librarianship, and the role we play at an academic medical centers commitment to education, research, and service. I do not deviate from this vision because it’s not about me but what’s best for the organization.
By: shdejones1 on December 12, 2011
at 10:44 am
Shannon,
You and Steve have had a nice exchange going this semester — using the blog the way it is supposed to work for enhancing dialogue and learning. It certainly seems to me that you have learned much, and have reflected deeply about your organization’s culture and your role as a leader. Edgar Schein would be proud. I know that I am! tjc
By: tjcarter on December 21, 2011
at 2:58 pm